COOKIE POLICY OF PRODIMÉDICA NATURAL BIOENERGÉTICA SIU TUTUAVA S.A.S, WITH ITS MAIN OFFICE IN BOGOTÁ (CRA 16 A # 85 – 77) AND WEBSITE siuesencias.com.
This Policy describes how we use cookies and similar technologies on our website and online shop. It complements our Privacy Policy and our Terms and Conditions; as regards the processing of personal data, the «Your information and privacy» section of those documents applies.
WHAT ARE COOKIES?
Cookies are small files stored on your device (computer, tablet or phone) when you visit a website. They make it possible to remember preferences, keep you signed in, protect forms and — only if you authorise it — measure how the site is used in aggregate form.
This site also uses your browser's local storage to keep one single thing: your decision about measurement cookies. That storage is not an HTTP cookie, but it serves an equivalent preference-keeping function.
DATA CONTROLLER
The party responsible for processing the information associated with the use of cookies on this site is PRODIMÉDICA NATURAL BIOENERGÉTICA SIU TUTUAVA S.A.S (“SIU TUTUAVA”, “we”, “us”). For enquiries, you may write to the contact email address published in the footer of siuesencias.com.
TYPES OF COOKIES WE USE
1. Technical or necessary cookies
These are essential for the site and the shop to work. They do not require prior consent because they make it possible to deliver the service you requested (browsing, cart, account and security). These are, one by one, the ones this site sets:
- hwe_at — keeps you signed in. It can only be read by the server and lasts a few minutes; it renews itself while you browse.
- hwe_rt — lets your session be renewed without typing your password again. Server-readable only, up to 30 days. When you sign out it is invalidated on the server, not just in your browser.
- hwe_cart — identifies your cart so that products, quantities and totals are kept from page to page. Server-readable only, up to 7 days.
- hwe_csrf — protects forms and write operations (signing in, buying, changes to your account) against unauthorised requests. It lasts 2 hours.
- hwe-theme — remembers whether you chose light or dark mode. Up to 1 year, with no advertising purpose whatsoever.
- cookie-consent — not a cookie but an entry in your browser's local storage: it records whether you accepted or rejected measurement cookies, so that you are not asked again. It stays until you delete it.
None of them is used to profile you for advertising purposes. If you block these cookies in your browser, you may not be able to use the cart, complete a purchase or access your account.
2. Measurement and advertising cookies (optional)
These are only activated if you accept them in the site's consent banner. They are used to understand, in aggregate form, how the site is used (pages visited, generic purchase events) and to measure how well our campaigns work. Depending on what is configured at any given time, the tools this site may load are:
- Google Analytics 4 — site usage analytics.
- Google Tag Manager — the container that manages the firing of the tags above.
- Meta Pixel (Facebook and Instagram) and TikTok Pixel — advertising campaign measurement, where campaigns exist.
Each one is activated independently: if it is not configured, its script is not loaded at all. If you choose to reject them, or do not accept the banner, we load none of these scripts and none of their cookies are installed. We do not sell your personal information.
- Measurement is not necessary in order to buy or to use your account.
- You can change your mind by deleting the consent preference in your browser (site data / cookies and local storage) and reloading the page: the banner will appear again.
THIRD-PARTY COOKIES
In addition to the site's own cookies, third parties may be involved in the following cases:
- Payment gateway: payment is made through Aval Pay, the Grupo Aval gateway, in its own environment. That provider may set its own cookies or technologies within the payment flow, in accordance with its own policy. Your card details are captured by the gateway and this shop never stores them.
- Measurement and advertising tools (only with your consent): Google, Meta and TikTok, depending on what is configured, may process usage data under their own terms.
- Embedded content: some pages include YouTube videos; that service may set its own cookies when they are played.
LEGAL BASIS AND PURPOSE
The use of technical cookies is grounded in the delivery of the service you request and in the security measures needed to deliver it. The use of measurement and advertising cookies is based on your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out beforehand.
All processing of personal data associated with these technologies is governed by Colombian Statutory Law 1581 of 2012 on the Protection of Personal Data and its supplementary rules, and by the Consumer Statute (Law 1480 of 2011) as regards the information you must be given as a buyer. You may exercise your rights to access, update, rectify and delete your data through the channels indicated below.
RETENTION
How long they last depends on the type of cookie, and is stated one by one in the list above:
- Session cookies: deleted when you close the browser or when the session expires.
- Persistent cookies (cart, theme preference): they remain for as long as their function requires or until you delete them.
- Consent preference: stored in your browser until you delete it or until you make a new choice in the banner.
HOW TO MANAGE OR DELETE COOKIES
You can manage cookies in the following ways:
- Site banner: accept or reject measurement cookies when it is shown to you.
- Browser settings: Chrome, Firefox, Safari, Edge and others allow you to block, delete or limit cookies. Consult your browser's help pages.
- Private / incognito mode: this usually limits persistent cookies; technical session cookies may still be necessary during your visit.
Blocking all cookies, including technical ones, may prevent normal use of the online shop.
UPDATES
SIU TUTUAVA S.A.S may amend this Cookie Policy to reflect changes to the site, to the applicable regulations or to its providers. The version in force will be the one published on this page. We recommend reviewing it periodically.
CONTACT
To exercise your rights over personal data or to ask about cookies, contact PRODIMÉDICA NATURAL BIOENERGÉTICA SIU TUTUAVA S.A.S through the channels indicated at siuesencias.com (footer or contact page) or at our main office in Bogotá.
Date of publication / update: 10 September 2026.