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Frequently asked questions
About the essences and your order
How to take them, how long delivery takes and what makes each essence unique.
They are vibrational preparations made from wild flowers, developed by Dr Edward Bach almost a century ago. They are not a substitute for medical treatment: they accompany it, helping to bring the emotions back into balance.
4 drops under the tongue, 4 times a day, or as your therapist advises. They can be diluted in water, they are not habit-forming and they do not interact with medication.
Yes, we ship throughout Colombia. Shipping is free on orders over $150,000; you can also collect your order at any of our four pharmacies.
An essence prepared drop by drop from your Discover your Essence test or from a consultation with our team. No two are ever the same.
Electronic payments
How to pay in the shop, which methods are available and what to do if something did not go as expected.
Aval Pay is the electronic payment platform that PRODIMÉDICA NATURAL BIOENERGÉTICA SIU TUTUAVA S.A.S uses to process the transactions made in the online shop, with the payment methods enabled for that purpose.
In the online shop you can pay with the methods enabled by the merchant: Visa and MasterCard credit cards, and debit, savings or current accounts through PSE.
Yes. To protect your data, the capture of sensitive information is delegated to the payment gateway: your card details are never stored by this shop. The payment platform meets the standards required by the international PCI DSS card-transaction security norm, and all communication travels encrypted over an SSL certificate.
Yes. You can shop online 7 days a week, 24 hours a day.
If you have not completed your payment yet, you can go back to the first step and choose the payment method you prefer. Once the purchase is complete it can no longer be changed.
No. Electronic payments carry no additional cost for the buyer.
First check whether the transaction confirmation email arrived at the address you gave when paying. If you did not receive it, write to us from the contact page and we will confirm the status of the transaction with you.
For every approved transaction you will receive a receipt with the purchase reference at the email address you gave when paying. If it does not arrive, write to us from the contact page and we will resend it to that same address.
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